Hotel Front Desk & Customer Service Officer

Join our dynamic team at Myamo Property Indonesia as a Hotel Front Desk & Customer Service Officer, where you'll be the cornerstone of our guest experience. This pivotal role combines administrative precision with exceptional hospitality, ensuring every guest receives a seamless and memorable stay. Located in the scenic city of Sumbawa Barat, Nusa Tenggara Barat, you'll be part of a growing property that values innovation and guest satisfaction.

As a Hotel Front Desk & Customer Service Officer, you'll be the first point of contact for our guests, handling check-ins, check-outs, and resolving any issues with a smile. You'll also manage reservations, coordinate with housekeeping and other departments, and ensure our guests have everything they need for a comfortable stay. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering top-notch customer service.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Process check-ins and check-outs efficiently using our hotel management system (PMS).
• Manage reservations and bookings, including confirming, modifying, and canceling reservations.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and facilities are ready for occupancy.
• Handle guest inquiries and complaints, resolving issues promptly and professionally.
• Maintain accurate records of guest information, payments, and room assignments.
• Assist with the setup and organization of guest rooms, including providing amenities and local information.
• Promote our hotel's services and facilities to enhance the guest experience.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or customer service role in the hospitality industry.
• Proficient in using hotel management software (PMS) such as Opera, Sabre, or similar.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills and attention to detail, with the ability to work under pressure.
• Fluency in Indonesian and English, with the ability to communicate clearly and professionally.
• Knowledge of local regulations and industry best practices in the hospitality sector.
• Ability to work shifts, including weekends and holidays, as required.
• Passion for delivering exceptional customer service and a commitment to guest satisfaction.

🛠️ Keahlian

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